General Terms and Conditions of Sale – Azienda Agricola Casagrande

Updated: December 10, 2025

1. Ownership of the Website

Azienda Agricola Casagrande di Lucrezia Calagna, with registered office at Via R. Panzieri 3, 53019 Castelnuovo Berardenga (SI), is the exclusive owner of the digital platform www.agricasagrande.it. The platform is created by Azienda Agricola Casagrande di Lucrezia Calagna (Tax Code CLG LRZ 64A54 I726V – VAT No. 00933940520) with the technical assistance of Axante SRL.

2. Recitals and Acceptance of the General Terms and Conditions

These General Terms and Conditions of Sale (hereinafter “General Terms and Conditions”) govern the offer and sale of products by Azienda Agricola Casagrande di Lucrezia Calagna through the website www.agricasagrande.it (hereinafter “Site”).
The User, upon registration, is required to fully accept the General Terms and Conditions in order to use the service.
Azienda Agricola Casagrande di Lucrezia Calagna reserves the right to modify these General Terms and Conditions at any time, in whole or in part, by publishing a new version on the Site. Continued use of the Site by the User after publication constitutes unreserved acceptance of the changes.

3. Parties and Scope of Application

These General Terms and Conditions of Sale govern the distance selling of wines and related products by Azienda Agricola Casagrande di Lucrezia Calagna (hereinafter the “Seller”), with registered office at Via R. Panzieri 3, 53019 Castelnuovo Berardenga (SI), Tax Code CLG LRZ 64A54 I726V, VAT No. 00933940520, to any user making purchases through the Site (hereinafter the “Customer”).

4. Age Requirements and Sale of Alcohol

The product offering refers to the alcoholic food category (wine products). The Products offered for sale on the Site are only those advertised in the dedicated section (“Shop”).
The purchase of products is permitted exclusively to adults (18 years of age or older). The courier may request identification upon delivery. The Customer guarantees that the person present at the time of collection is of legal age.

5. Site Registration

The Site is intended exclusively for Users who are 18 years of age or older. Access to the sales service offered on the Site is subject to registration.
Registration is free. The Customer must register by providing, truthfully and completely, all the information requested in the relevant registration form and fully accepting the privacy policy and these general terms and conditions. The Customer undertakes not to disclose his/her credentials, even temporarily, to third parties and to maintain them with due care, diligence, and confidentiality under his/her own responsibility. They constitute the sole means of identifying the Customer and validating his/her access to the offers. The Customer is therefore informed that all acts performed using said credentials will be attributed to him/her and will be binding on him/her. It is understood that under no circumstances can the Seller be held liable in the event of loss, disclosure, theft, or unauthorized use by third parties, for any reason, of User login credentials.
Registration is required to purchase products and to access summary information relating to the Customer’s activities on the site (also referred to as the “Account”). Partial registration on the Site (hereinafter also “Partial Registration”) is also permitted, by entering only the Customer’s email address for newsletter subscription. If a Customer who has completed Partial Registration wishes to then purchase Products on the Site, it will be necessary to complete the mandatory fields required to complete the purchase before checkout.
The Customer may update and/or modify, or request deletion of the information provided during Registration at any time. However, in the event of a cancellation request, the Seller may temporarily retain such information, in whole or in part, for the sole purpose of processing any purchases made and/or completing accounting and tax procedures.

The Seller reserves the right to suspend or cancel the Customer’s account at any time and without notice if it believes that:
– the Customer has violated the Agreement
– access to or use of the Service could cause harm to Azienda Agricola Casagrande di Lucrezia Calagna, other Users, or third parties
– the Customer’s use of Azienda Agricola Casagrande di Lucrezia Calagna could result in a violation of applicable laws or regulations
– in the event of investigations conducted as a result of legal action or the involvement of public authorities, the account is deemed by the Seller, at its sole discretion and for any reason, to be inappropriate or offensive, or in violation of the Agreement, or not in line with Azienda Agricola Casagrande di Lucrezia Calagna’s standards.

6. Offer Conditions

Before completing the purchase, the Customer must review the product features illustrated in the product information sheet for the product they intend to purchase, respecting the purchase limits indicated therein.
Prices (expressed in euros and inclusive of VAT), product descriptions, or product availability may be subject to change without notice, effective from the date of publication of such changes on the Site. The Seller will do its best to present the product features in as much detail as possible within each product information sheet viewed by the Customer. However, the images and colors of the products offered for sale may differ from the actual ones due to multiple factors, including, but not limited to, the Customer’s terminal monitor, photographic filters, etc. Therefore, the Customer acknowledges and accepts that any such minor differences do not constitute a lack of conformity of the products.
Shipping costs are fixed and may be free if the quantity of products in the order or the total order amount, as determined, exceeds a certain value or as a result of a specific promotion. The Customer is always informed of the shipping costs before completing the purchase process and making payment.
The validity of offers may be subject to quantity or time limitations, after which they may no longer be available. The validity date and/or available quantities of offers are shown on the Site or on partner sites so that the Customer is aware of them. The Seller may modify the duration of an offer at any time and at its sole discretion, without prejudice to the Seller’s decision to process orders placed during the validity of a given offer.
In some cases, an item may become available after purchase. In these cases, if the conditions are met, the Seller will notify the Customer within 72 business hours and refund the amount. Any partial orders (some products available and others not) will be handled separately, and refunds or replacements for missing products will be communicated within 72 business hours.

The products on the Site are intended for personal use. Consequently, the Customer warrants that he or she is acting as an end consumer and has no intention of reselling, directly or indirectly, the products purchased on the Site and/or by telephone for commercial purposes.

The Seller reserves the right to cancel the order received if the Customer, in order to circumvent the purchase limits indicated in the terms and conditions of sale:
a) uses a false email address with the same shipping address as another registered user;
b) enters a billing address identical to an address already used by another registered user. In any case, the Seller reserves the right to temporarily suspend the sale of certain wines if it detects order anomalies, such as a high number of purchases of certain wines in certain areas.

7. Order and Contract Conclusion

• Product images are for illustrative purposes only and do not constitute a contractual element. The catalog may indicate product availability subject to quantity and/or time limits.
• The Customer’s submission of an order constitutes an offer to purchase.
• The contract is concluded exclusively upon the Seller’s sending of the acceptance notice (order confirmation).
• Product availability indicated on the website is purely indicative and not binding. Actual availability is confirmed only upon sending the order confirmation. In the event of unavailability, the Customer will be promptly informed and refunded: any partial orders (some products available and others not) will be handled separately, and the refund or replacement of the missing products will be communicated within 72 business hours.

8. Prices, Taxes, and Excise Duties

• Prices published on the website are expressed in euros and include VAT.
• Any excise duties required by applicable law, duties, customs fees, or import charges applied in the destination country are the responsibility of the Customer.
• Ad valorem duties applicable for certain destinations (including the United States and other non-EU countries) remain the responsibility of the Customer and, for the United States, will be calculated during checkout.
• For shipments to Canada and Australia, customs clearance is the responsibility of the Customer, who must appoint a customs broker and comply with the requirements of the competent authorities.
• Shipping costs are indicated separately before completing the order.

9. Purchase Procedure and Payment Methods

Each order submitted constitutes an offer to purchase the products in question. Order fulfillment is subject to product availability and the discretionary acceptance of the same by Azienda Agricola Casagrande di Lucrezia Calagna. In any case, the company reserves the right to cancel orders and refund the amounts paid.
The customer must select the products and complete the checkout process after carefully reviewing the information in the order summary. The order is placed upon confirmation and is subject to payment of the price, taxes, and shipping and payment costs indicated. Following successful payment, the customer will receive an order confirmation email containing information regarding the offer purchased. Without this confirmation email, the purchase cannot be considered valid.
Accepted payment methods are: credit card, Google Pay, Apple Pay, or PayPal, according to the specifications and methods indicated on the website.
The applicable amounts are debited, unless otherwise specified in the offer terms, upon payment confirmation.
In any case, the Seller uses third-party payment processing tools (specifically Stripe) and does not access the payment information, such as credit card information, provided in any way.

If the order is not confirmed for any reason, Azienda Agricola Casagrande di Lucrezia Calagna will fully refund the amount paid by the Customer.

10. Shipping, Delivery, and After-Sales Service

The areas served, costs, and delivery times are indicated on the website and depend on the weight, destination, and quantity of the products purchased.

The Seller undertakes to deliver the goods within 15 working days from the order date, and on average, deliveries take 48–72 working hours throughout Italy, with the exception of islands and remote areas, where the average delivery time is 96–120 working hours. For shipments to European Union countries, the average delivery time is 5-7 days, while for non-EU countries it is 7-15 days depending on the specific destination address. It is not possible to guarantee a specific delivery date or time as this depends on the courier, the destination address, and the person responsible for delivery. The Seller cannot therefore be held responsible for any direct or indirect consequences arising from these timeframes.
The areas served, costs, and delivery times are indicated on the website and depend on the weight, destination, and quantity of the products purchased.
The Seller undertakes to deliver the goods within 15 working days from the order date, and deliveries generally take 48–72 working hours throughout Italy, except for islands and remote areas, where the average delivery time is 96–120 working hours. For shipments to European Union countries, the average delivery time is 5–7 days, while for non-EU countries, it takes 7–15 days depending on the specific destination address. A specific delivery date or time cannot be guaranteed, as this depends on the courier, the destination address, and the person responsible for delivery. The Seller cannot therefore be held responsible for any direct or indirect consequences arising from these timeframes.
The Seller cannot be held responsible for delivery errors due to inaccuracies or incompleteness in completing the purchase order by the Customer, for any damage to the products after delivery to the carrier, or for delivery delays attributable to the carrier. The Customer is responsible for the accuracy of the information provided for shipping purposes. Any additional costs resulting from address errors or failed deliveries attributable to the Customer will be borne by the Customer.

The Seller uses patented and approved packaging, designed to guarantee product integrity. In any case, upon delivery of the goods, the Customer is required to verify that the packaging is intact, undamaged, or otherwise altered, including the sealing materials (adhesive tape or strapping), and that no liquid has leaked. Any damage to the packaging and/or product must be immediately reported by the Customer, placing a written reservation for inspection (and specifying the reason for the reservation, e.g., “Holey packaging,” “Crushed packaging,” etc.) on the courier’s delivery note. Once this document is signed, the Customer may no longer make any complaints regarding the characteristics of the goods delivered. Any problems regarding the physical integrity, correspondence, or completeness of the products received must be reported within 3 days of delivery by sending an email to: [email protected].
In the notification, the Customer must provide a description of the defect found, indicate the product, the serial order number issued at the time of purchase, and the identification details of the invoice issued by the seller for the purchased products.
In the event of non-delivery of the goods within the indicated timeframe, the Customer is required to notify the Seller, who will verify the status of the shipment and any anomalies with the courier. Following a shipping issue (for example, a package lost or destroyed during transport), the Seller will either resend the product, subject to stock availability, or issue a full refund for the order.

During periods of high temperatures, the Customer acknowledges that transport may involve the risk of overheating of the products, which will not be attributable to the Seller. The Seller is not liable for any alterations resulting from extreme weather conditions beyond its control.

11. Right of Withdrawal

When purchasing products on the Website, the buyer has the right to withdraw from the contract within 14 (fourteen) days from the date of receipt of the products, returning the delivered goods to the Seller intact and without any alterations. The right of withdrawal does not apply to products delivered sealed that have been opened by the Customer. The right of withdrawal may only be exercised for intact, unopened, and undamaged products. Notice of withdrawal must be sent by email to [email protected] within 14 days of the delivery date and must contain:
a) the Customer’s declaration of intent to exercise the right of withdrawal pursuant to and for the purposes of Article 54 of Legislative Decree No. 21/2014;
b) an indication of the products for which the Customer intends to exercise the right of withdrawal;
c) the order number issued at the time of purchase;
d) the identification details of the invoice issued by the seller for the purchased products.
The buyer who has exercised the right of withdrawal must return the goods intact and unaltered within 14 days from the date of notification of withdrawal. Opened bottles or bottles with tampered seals will not be refunded, as the right of withdrawal applies only if the bottles have not been opened and the original seal has not been broken.
The cost of returning the goods is the responsibility of the Customer. The goods must be shipped to Azienda Agricola Casagrande di Lucrezia Calagna, Strada Comunale delle Masse 63/1 loc. Quattrovie, 53011 Castellina In Chianti (SI). The Customer is responsible for packaging the goods they intend to return and therefore undertakes to take the necessary precautions to safeguard the integrity of the product(s) and protect them from any damage and/or alteration.
The goods must be returned intact, in their original packaging, complete in all respects, accompanied by the attached tax documentation. Without prejudice to the right to verify the above, the Seller will credit the withdrawing party with the amount paid for the purchase of the product(s) within a maximum of thirty days from the date on which it became aware of the exercise of the right of withdrawal.

In any case, the amount paid will not be credited before:
a) The Seller has received the shipment of the product(s);
b) The Seller has verified the integrity of the product(s).
The clauses regarding the exercise of the right of withdrawal, as well as the related consequences and exceptions, apply exclusively to Customers who qualify as consumers, i.e., Customers acting for purposes outside of their business or professional activity.

12. Product Warranty and Conformity

The Customer is also aware that the images used on the offers may sometimes be merely indicative of the product and may not always accurately represent the delivered product. The Seller will be directly responsible for the conformity of the products. The Seller guarantees that the delivered products correspond to those indicated in the relevant product descriptions.
In the event of non-compliant products, specifically any cork defects, the Customer must report this within 48 hours of opening the bottle to Azienda Agricola Casagrande di Lucrezia Calagna, via email at [email protected]. The bottle must be stored full (with at least 70% of the wine) and with its original cork. Any photographic evidence requested must also be provided.
The Seller reserves the right to verify the defect by requesting the Customer to send the bottle(s) back and propose an appropriate remedy (replacement or refund) once the verification procedure has been completed.
The Seller is not responsible for damage resulting from improper storage by the Customer after delivery.
Except in cases of willful misconduct or gross negligence, the Seller’s liability is limited to the value of the goods purchased.

13. Promotions, discount vouchers, and coupons

Promotional initiatives, discount codes, and any vouchers are governed by specific conditions listed on the website or on partner websites (duration, scope, limitations, combinability).
The Seller may issue discount codes (hereinafter also “Coupons”) that the Customer can use when purchasing products. Coupons are issued in the form of an alphanumeric code, and their function is determined by Azienda Agricola Casagrande di Lucrezia Calagna, at its sole discretion. The Customer may enter the Coupon in the “DISCOUNT CODE” field when placing the order. Coupons are generally available to the Customer for a limited period of time, after which they can no longer be used. The Coupon may be subject to a minimum spend, below which it cannot be used. Unless otherwise specified, the
Coupon is personal and tied to the Customer’s Account and may be used for a single purchase, after which it will automatically be invalidated. Coupons cannot be cumulated. Coupons may not be sold, assigned, and/or transferred to third parties without the express authorization of Azienda Agricola Casagrande di Lucrezia Calagna. The Seller reserves the right to cancel any previously issued Coupon, even before its expiration, without having to provide a reason and without the right to compensation or damages. The Seller reserves the right to cancel Coupons issued to users who misuse them, without notice and without the right to compensation or damages.

14. Force Majeure

The Seller shall not be held liable for delays or impossibility of delivery resulting from force majeure, such as strikes, natural disasters, customs restrictions, carrier disruptions, or any event beyond its control.

15. Industrial and Intellectual Property

The Seller owns all rights to the graphic and conceptual content of the Site, its distinctive signs displayed therein, as well as any names, symbols, and images used to identify the Products on the site. Reproduction, even partial, of the content and graphics of the Site, as well as the distinctive signs displayed therein, is therefore prohibited.
All content on the site—text, images, trademarks, logos, and multimedia materials—is protected by applicable copyright legislation. Any unauthorized reproduction is prohibited.

16. Privacy and Protection of Personal Data

Personal data is collected and processed for the purpose of fulfilling Customer requests. The Seller guarantees its users that it will operate in compliance with the regulations regarding the processing of personal data, governed by the Privacy Code pursuant to Legislative Decree No. 196/2003. The privacy policy is to be considered an integral and essential part of these General Conditions and is accessible in the Privacy section of the Website. The data controller is Azienda Agricola Casagrande di Lucrezia Calagna. Any complaints must therefore be addressed to:

Azienda Agricola Casagrande di Lucrezia Calagna
Via R. Panzieri 3, 53019 Castelnuovo Berardenga (SI).
[email protected]

Upon registration, the Customer may be asked to consent to receiving commercial information, including through newsletters. In this case, the Customer is free to decide whether or not to consent.
Payment data is not processed by the Seller, as it is managed entirely by the intermediary Stripe.
Shipping data is managed through SendCloud and used by the Seller solely for the purpose of shipping the goods.
For more information, please refer to the Privacy Policy and Cookie Policy sections on the website.

17. Changes to the Terms and Conditions

The Seller reserves the right to modify these General Terms and Conditions at any time. The modifications will be effective from the date of publication and apply to orders after that date.

18. Applicable Law and Jurisdiction

These General Terms and Conditions will be governed in all respects by Italian law. For any dispute concerning the interpretation, execution, and/or termination of the contract between the Customer and Azienda Agricola Casagrande di Lucrezia Calagna, the Parties acknowledge that the Court of the Customer’s place of residence or domicile will have jurisdiction, if the Customer is considered a “consumer” under applicable laws.
EU consumer protection regulations apply to consumers residing in the European Union.

19. Seller’s Liability

The Seller shall not be liable for damages resulting from use of the Site, such as computer viruses, omissions, service interruptions, and software failures, including damage to the Customer’s IT equipment, which prevent or delay the provision of services if these are due to external causes, force majeure, and/or third-party causes beyond the control of the owner.
In any case, the Seller shall not be held liable for delays, defects, or non-conformities resulting from events beyond their reasonable control, such as, but not limited to: (i) force majeure events; (ii) events caused by third parties, such as the interruption or malfunction of telecommunications operators’ services and/or power lines, or acts or omissions by carriers or shipping agents.

20. Cookies

The use of cookies is necessary for the proper functioning of the Site. Cookies are used to obtain information about your terminal, operating system, IP address, and browser type, in order to offer you a better browsing experience. This data is generally statistical and does not contain sensitive information. You can disable the use of cookies by activating the option to disable them on your browser or device.

21. Contact details

Azienda Agricola Casagrande di Lucrezia Calagna
Email: [email protected]
Telephone (shipping assistance): +39 347 330 9108 / +39 342 3219612